Solution Sheet

What Is Generate Activation?

The Generate Activation feature allows dealers to prepare activation codes for their clients' existing Cashbook products directly from the Peresoft Partner Area — without needing to contact Peresoft support.

Important: This feature is for existing products that have previously been activated. New product activations must still go through the Peresoft Software Assurance team (see below).

Requirements

In order to generate an activation for a client, the following must be true:

• The client must be current on Software Assurance (SA must not be expired).
• The product must have been previously activated — it must already exist in the system.
• The client's activation count must not be maxed out. If it is, you will need to request a reset first (see below).

How to Generate an Activation

1. Log in to the Peresoft Partner Area.
2. Open the support bot and select Generate Activation Code.
3. Enter your Client ID to look up the client.
4. Select the version you want to generate for (e.g. 7.3A for version 2026).
5. The page will show the client's products. Products eligible for generation will have a Generate button.
6. Click Generate next to the relevant product and confirm.
7. Once generated, instruct the client to open Cashbook and go to C/B Setup › License Activation › Obtain Licenses from Peresoft.com. The activation code is applied automatically — no code entry is required.

Products that have already been generated will show a status of Ready to fetch (waiting for the client to run Obtain Licenses) or Fetched (already applied).

Activation Count Full — Requesting a Reset

If a client has reached their maximum activation count, the Generate button will be replaced with a Reactivation needed warning.

Step 1 — Try deactivating in Cashbook first:

1. In Cashbook, go to C/B Setup › License Activation.
2. Delete the existing entries under the Licenses and Users tabs.
3. Return to the Partner Area and try generating again.

Step 2 — If that does not resolve it, request a reset:

Click the Request Reactivation button on the Activation Status page and submit the form. A member of the Peresoft team will be in touch.

Alternatively, email softwareassurance@peresoft.co.za to request an activation count reset.

New Product Activations

New products that have never been activated before cannot be generated through this self-service feature. New activations are handled by the Peresoft Software Assurance team and require proof of payment.

To get a new product activated, email softwareassurance@peresoft.co.za with:

• Proof of payment.
• Your invoice attached.

Please note: Product is only activated once payment reflects in our account.