Solution Center

Account Management

2026 · Account Management

SOL-0422026

How to Register for Access to the Peresoft Website

How to register for the Peresoft Client Area (end users) or Partner Area (dealers), and log in for the first time.

SOL-0472026

Managing Your User Profile on the Peresoft Website

How to update your username, email, password, profile image, forum preferences and signature in the Peresoft Partner Area.

Bank Reconciliation

2026 · Bank Reconciliation

SOL-0032026

Applying for a New Bank Format

If your bank statement format or EFT output format is not in the Peresoft format list, you can apply for it to be developed. All new formats are made available to all users once developed.

SOL-0232026

Bank Statement Balance Differs Between Screen and Printed Report

The bank statement balance (BK) shown on the C/B Bank Reconciliation screen does not match the printed Bank Reconciliation report.

SOL-0242026

Invoices Stuck on Pending Status - Cannot Allocate Payment

Several invoices are stuck at Pending status and cannot be allocated. This is usually caused by an incorrect value in the SWPOSTED field in the CBBTSD table.

SOL-0022026

Updating Bank Formats - RecXpress and EFTXpress

Peresoft regularly releases updated and new bank formats. If you do not update your formats you may be missing new formats or your existing formats may not reflect the latest changes from your bank. This is a step users often miss.

SOL-0252026

What Does Reverse CB Only Do?

The Reverse CB Only option allows you to reverse the Cashbook leg of an entry independently of the AR or AP leg. Used when a problem on the AR or AP side prevents a full reversal.

Batch Entry

2026 · Batch Entry

SOL-0482026

Cashbook Batch Authorisations - Setup and How They Work

How to set up and use multi-level batch authorisations in Cashbook, including factors, the authorisations pop-up, notifications, Override flag, and editing authorised batches.

SOL-0262026

What is a Bank Transfer in Cashbook?

A Bank Transfer batch allows you to transfer Cashbook transaction entries between bank accounts, including multi-currency transfers with exchange rates.

EFTXpress

2026 · EFTXpress

SOL-0112026

Bank Details Not Approved - EFT Authorisations

When posting an EFT batch you receive an error that bank details have not been approved. From version 2026, EFT banking details must be approved in Miscellaneous Codes before a payment can be entered.

SOL-0182026

Batch Created as Normal Instead of EFT - Cannot Create EFT File

A batch has been created as a Normal batch type even though all entries are EFT entries, and the EFT file cannot be generated.

SOL-0152026

Cannot Print Cheque for EFT Batch - Print Button Disabled

From version 2024, cheque printing is no longer available for EFT batches. Only advice printing is supported.

SOL-0052026

Connecting Rebex for SFTP

Rebex is a secure SFTP and SSH server for Windows, free for non-commercial use. It can be used to set up your own internal SFTP server for testing EFTXpress SFTP connections before connecting to your bank's SFTP server.

SOL-0062026

Creating SFTP Keys

SSH keys are required when using SFTP with Key File or SFTP with 2-Factor Authentication in EFTXpress. Keys are generated using the Windows command prompt.

SOL-0172026

Duplicate File Sequence Number Error When Posting EFT

When posting an EFT batch with SFTP enabled, the post fails with "Duplicate file sequence number". This typically occurs after a backup restore resets the sequence number.

SOL-0122026

EFT Miscellaneous Codes Details Not Updating in Batch

EFT Miscellaneous Code details are not updating in the Cashbook batch. The behaviour differs between versions 2024/2025 and 2026.

SOL-0132026

EFT Miscellaneous Codes Workflow Approval - Version 2026

From version 2026, changes to key fields in EFT Miscellaneous Codes require authorisation. All changes are written to the EFT Audit Table.

SOL-0092026

EFTXpress - Format Drill Down

You can drill down into any EFTXpress bank format to view the full specification, including which fields are used and what values are required by your bank.

SOL-0162026

H2H XML Format - SFTP Key Error: Invalid Private Key File

When using H2H XML format, the SFTP connection fails with "Invalid private key file". PuTTY-generated keys are not compatible with EFTXpress — keys must be generated using the command line provided by Peresoft.

SOL-0142026

Multiple EFT Formats per Bank - New in Version 2026

From version 2026, multiple EFT formats can be assigned to the same bank account. Prior to 2026 only one format per bank was supported.

SOL-0212026

RecXpress SFTP - Permission Denied (publickey)

The RecXpress SFTP connection fails with "Permission Denied (publickey)". This is an SFTP connectivity issue that requires checking credentials, key access, and the connection log.

Installation

2026 · Installation

SOL-0072026

Hotfix Not Downloading

If a Peresoft hotfix fails to download or install via the Check for Product Updates function, work through the checklist below.

SOL-0272026

Web UI Install and Portal Setup Issues

When installing or setting up the Peresoft Web UIs and Portal, unexpected errors may occur. Follow this checklist to resolve common installation and setup issues.

License Activation

2026 · License Activation

SOL-0012026

License Activation - A Later Version Message

When running License Activation after renewing support, the system displays "A later version" and the expiry date does not update. This does not mean you need to upgrade Cashbook.

SOL-0322026

License Activation Troubleshooting Guide

Covers how to activate your licence, common activation problems and fixes, unregistered status, and activation count issues.

Notifications

2026 · Notifications

SOL-0042026

Connecting Twilio for SMS Notifications

Cashbook supports SMS and email notifications for batch authorisations using Twilio as the SMS provider.

Orders

2026 · Orders

SOL-0432026

How to Place an MCD or Subscription Order on the Peresoft Website

Step-by-step guide for dealers to place an MCD or Subscription order for a client through the Peresoft Partner Area.

Products

2026 · Products

SOL-0372026

Cashbook Editions: Differences, Multicurrency, and Sage 300 Compatibility

Covers the differences between Cashbook editions, which editions include Multicurrency, and the Sage 300 edition compatibility rule.

RecXpress

2026 · RecXpress

SOL-0202026

Adding Rules Automatically in RecXpress

RecXpress allows you to build your rules template automatically from unmatched bank statement entries during reconciliation, without having to set up rules manually from scratch.

SOL-0222026

Differences Between RecXpress for Cashbook and RecXpress for Bank Services

RecXpress is available in two editions — one integrated with Cashbook and one integrated with Bank Services. They differ in matching capabilities, reporting, and enquiry functions.

SOL-0082026

RecXpress - Date Format Drill Down

You can drill down to the detail of any bank format in RecXpress to view and change format settings, such as the date format used by your bank statement file.

Resources

2026 · Resources

SOL-0392026

How to Download the Latest Version of Cashbook, RecXpress or EFTXpress

Direct links and steps for downloading the latest product installers from the Peresoft website.

SOL-0412026

Requesting a 60-Day Trial / Demo Licence

How to activate the Cashbook demo and what is included in the 60-day trial.

SOL-0402026

Training Videos, Webinars and Learning Resources

Where to find Cashbook and RecXpress training videos, webinars, PDFs and other learning resources.

Software Assurance

2026 · Software Assurance

SOL-0452026

Changing the Customer Name to Dealer Name on a SA/Subscription Invoice

How to update a SA/Subscription invoice to display the dealer name instead of the end customer name.

SOL-0492026

Generate Activation - Self-Service Activation via the Peresoft Website

How dealers can generate activation codes for their clients' existing products through the Peresoft Partner Area, and how to request an activation count reset.

SOL-0442026

How to Claim Your Dealer Commission

Step-by-step guide for dealers to submit a commission claim through the Peresoft Partner Area.

SOL-0332026

How to Update the SA Expiry Date After Making Payment

Once payment is processed, run Obtain Licences from Peresoft.com to refresh the SA expiry date.

SOL-0312026

Reinstalled Software Showing Software Assurance as Expired

After a reinstallation, SA may show as expired even if it was previously current. Steps to resolve.

SOL-0102026

SA & Subscription Invoices - Self Service Guide

This guide walks you through how to generate a Software Assurance (SA) or Subscription quotation and manage invoices directly on the Peresoft website.

SOL-0302026

Software Assurance Expiry Rules for Products Purchased Before 2012

Products purchased before the 2012 (6.1A) release do not expire in the same way — they show a daily reminder instead.

SOL-0282026

Software Assurance: What It Is, What Happens When It Expires, and How to Renew

Covers what Software Assurance is, the 30-day grace period, which functions stop working, data access after expiry, and how to renew.

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