SOL-0012026
License Activation - A Later Version Message
When running License Activation after renewing support, the system displays "A later version" and the expiry date does not update. This does not mean you need to upgrade Cashbook.
Solution Sheet
License Activation Troubleshooting Guide
Covers how to activate your licence, common activation problems and fixes, unregistered status, and activation count issues.
How to Activate Your Peresoft Licence
- Go to C/B Setup > License Activation > Licenses.
- Enter your Client ID and the exact Company Name under which products are activated, then save.
- Click Obtain Licences from Peresoft.com to retrieve and activate automatically.
For multi-user setups, add the required Peresoft Lanpac(s) under the Users tab.
Licence Showing as Unregistered
***Unregistered*** next to a product means it has not yet been activated. Run Obtain Licences from Peresoft.com to activate it.
If you get "There are no Products active for this Client ID", the licences have not been generated for this version. Contact softwareassurance@peresoft.co.za to have them set up.
Obtain Licences Ran but Nothing Updated
SA Not Yet Renewed
SA must be renewed and cleared before running Obtain Licences. Renew first, then re-run.
Internet or Proxy Blocking Access to peresoft.com
- Add peresoft.com as a trusted site in Internet Options.
- Run Sage as Administrator.
Check for Product Updates Not Working
Go to File > History > Clear, re-run, and verify the log shows Download Completed Successfully.
Note: If you see an "A Later Version" message during activation, refer to solution sheet SOL-001 for the specific fix.
Activation Count Has Exceeded 1
Peresoft licences may only be active on one server at a time (Activation Count = 1). To reset:
- Go to C/B Setup > License Activation.
- Under the Licences and Users tabs, select each product, press Delete, and confirm Yes.
- The count returns to 0 — re-run Obtain Licences from Peresoft.com.
If the count does not return to 0, contact softwareassurance@peresoft.co.za and request the Software License Reactivation Agreement. Once approved, Peresoft will reset the count.