SOL-0452026
Changing the Customer Name to Dealer Name on a SA/Subscription Invoice
How to update a SA/Subscription invoice to display the dealer name instead of the end customer name.
Solution Sheet
Reinstalled Software Showing Software Assurance as Expired
After a reinstallation, SA may show as expired even if it was previously current. Steps to resolve.
Why Does SA Show as Expired After a Reinstall?
A reinstallation of any version requires SA to be updated if payments have not been made for the current year or any previous years.
How to Fix It
- Ensure all outstanding SA has been settled.
- Go to C/B Setup > License Activation.
- Run Obtain Licences from Peresoft.com to refresh the expiry date.
If SA is up to date but Obtain Licences still shows as expired, contact softwareassurance@peresoft.co.za.