Solution Sheet

If a batch was created as Normal instead of EFT and the EFT file cannot be generated, the steps to resolve depend on whether the batch has been posted.

If the batch is unposted:

1. Go into Batch Control Details and change the Batch Type to EFT.
2. You will be prompted to update the entries with Payment Details — confirm yes.
3. Alternatively, export the batch, create a new EFT batch, and import the entries.

If the batch is already posted:

The batch type cannot be changed after posting. Ensure the latest hotfix is installed and prevent the issue going forward.

To prevent this happening on AP retrievals:

Go to C/B Options | Retrieve from Other Systems | A/P Options and enable the EFT Batch setting. This ensures all batches retrieved from AP are automatically created as EFT batches.