Solution Sheet

Version 2026 · EFTXpress · Posted 20 May 2026

Duplicate File Sequence Number Error When Posting EFT

When posting an EFT batch with SFTP enabled, the post fails with "Duplicate file sequence number". This typically occurs after a backup restore resets the sequence number.

The File Sequence Number is a unique serial number for EFT transaction files. It starts at 0 and increments each time an EFT batch is successfully posted or the Regenerate function is run.

Common causes:

  • Restoring a backup resets the File Sequence Number back to 0, causing a duplicate when the bank already has a higher number on record.
  • For some formats the number resets when the session date changes.

Resolution:

  1. Contact your bank to obtain the last used File Sequence Number.
  2. In Cashbook, go to C/B Setup | Setup EFTXpress Banks | File Setup tab.
  3. Edit the Current File Sequence Number to the correct value. Cashbook will display a warning before allowing the change.
  4. Repost the EFT batch.

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